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Welcome to Seqvens. These Terms of Service (“Terms”) govern your access to and use of https://seqvens.com, including browsing our website, purchasing products, and using our services.

By accessing our website or placing an order, you agree to these Terms. If you do not agree, please discontinue use of the website.

GENERAL CONDITIONS

In these Terms, “Seqvens,” “we,” “our,” and “us” refer to the business operating the Seqvens website. “You” and “your” refer to any visitor, customer, or user of our website.

You agree to use this website only for lawful purposes and in a manner that does not violate applicable laws, infringe the rights of others, disrupt the website, or interfere with other users.

PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display accurate product descriptions, photographs, ingredients, sizes, prices, and other product information.

However, colours and product appearance may vary depending on your screen or device. Packaging or labelling may also change from time to time. Please read the actual product label, ingredient list, directions, and warnings before use.

If a material product information error is identified, we reserve the right to correct it and contact affected customers where appropriate.

SKINCARE PRODUCT DISCLAIMER

Our skincare products are intended for their stated cosmetic purposes and should be used according to the product label and instructions.

Individual skin types and reactions may vary. We do not guarantee that a product will produce a particular result for every person.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice.

Before using a new skincare product, review its ingredients and consider a patch test according to the product instructions. Discontinue use if irritation or an adverse reaction occurs. Seek appropriate medical advice if symptoms persist or are severe.

If you have a known allergy, sensitive skin, or a skin condition, consult a qualified healthcare professional before using a product when appropriate.

PRICES AND PAYMENTS

Product prices, applicable taxes, shipping charges, discounts, and other charges will be displayed at checkout or otherwise communicated before an order is completed, as applicable.

We may update prices, offers, or product availability from time to time. Changes will not affect an order already accepted except where a correction or change is permitted by applicable law.

Payments must be completed through the payment methods offered at checkout. Payment processing may be handled by third-party payment providers and is subject to their terms.

ORDER PLACEMENT AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products. An order confirmation message does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to decline, cancel, or seek clarification regarding an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, inaccurate information, payment issues, product unavailability, or suspected misuse, subject to applicable law.

If payment has been collected for an order that is cancelled by us, any applicable refund will be processed in accordance with applicable law and our refund procedures.

SHIPPING AND DELIVERY

Orders are generally prepared within one business day, subject to order volume, holidays, product availability, and exceptional circumstances.

Delivery is generally expected within six days from dispatch, depending on the destination and courier service. These timelines are estimates and are not guaranteed.

Customers are responsible for providing accurate delivery details. Once an order has been packed or dispatched, changes to the delivery address may not be possible.

For more information, please read our Shipping Policy published on our website.

CANCELLATIONS

Cancellation requests may be submitted before an order is dispatched. Please contact us as soon as possible with your order number.

A cancellation is not confirmed until we communicate our confirmation. Once an order has been handed over to the courier or dispatched, cancellation may no longer be possible.

For further information, please read our Cancellation Policy.

RETURNS, REFUNDS AND REPLACEMENTS

Products are generally non-returnable and non-refundable except in eligible cases, such as a product arriving damaged or a customer receiving a product different from the one ordered, subject to our Return & Refund Policy and applicable law.

Eligible claims must generally be submitted within two days of delivery with clear photographs or video evidence. Please retain the product and its original packaging until the claim is reviewed.

If a claim is approved, we will arrange the applicable return pickup, refund, or replacement according to our policy and applicable law.

Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded.

PROMOTIONS AND DISCOUNTS

Promotional offers, discount codes, and special pricing may be subject to additional terms, eligibility requirements, validity periods, and availability.

Unless expressly stated otherwise, offers cannot be exchanged for cash or combined with other offers. We may modify or discontinue a promotion where permitted by applicable law.

INTELLECTUAL PROPERTY

Unless otherwise indicated, the website's content, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to Seqvens and is protected by applicable intellectual property laws.

You may access the website for personal, non-commercial use. You must not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

PROHIBITED USES

You must not:

  1. Use the website for unlawful, fraudulent, or misleading activities.

  2. Attempt to compromise website security or interfere with its operation.

  3. Submit false order details or impersonate another person.

  4. Upload or transmit malicious code or harmful material.

  5. Scrape, copy, or exploit website content in a manner that violates applicable law or our rights.

  6. Infringe our intellectual property rights or the rights of others.

We may restrict or suspend access where reasonably necessary to protect our website, customers, or business, subject to applicable law.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services, including payment gateways, delivery partners, social media services, and analytics tools.

We do not control third-party websites or services and are not responsible for their independent terms, content, or privacy practices. Your use of those services may be governed by separate terms.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Seqvens will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including any mandatory consumer rights or remedies.

INDEMNITY

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the website, your violation of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that a claim results from our own breach of applicable law or other conduct for which liability cannot lawfully be excluded.

PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy available on https://seqvens.com.

CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, products, website, or legal requirements. The revised version will be published on this page with an updated “Last Updated” date.

Your continued use of the website after updated Terms are published will be subject to applicable law and the terms legally applicable to that use.

GOVERNING LAW AND DISPUTES

These Terms are governed by the laws of India, subject to applicable mandatory consumer protection laws.

Disputes will be handled by the courts or other forums with jurisdiction under applicable law. Nothing in this section restricts any consumer's right to approach a competent consumer forum or other authority where permitted by law.

CONTACT US

If you have questions regarding these Terms of Service, your order, or our products, contact us:

When contacting us about an order, please include your order number so we can assist you efficiently.

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