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At Seqvens (“we,” “our,” or “us”), accessible at https://seqvens.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or contact us.

INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

  • Personal information: Name, billing address, shipping address, email address, and phone number.

  • Order information: Products purchased, order details, transaction status, delivery information, and customer service requests.

  • Payment information: Payments are processed through the payment methods and service providers available at checkout. We may receive payment status and transaction references. We do not intentionally store complete payment card details on our own systems.

  • Technical information: IP address, browser type, device information, operating system, website activity, and approximate location derived from technical data.

  • Communication information: Messages, feedback, product enquiries, and information you provide when contacting us by email, phone, or WhatsApp.

  • Cookie and usage information: Information collected through cookies and similar technologies, subject to your browser settings and applicable consent requirements.

HOW WE USE YOUR INFORMATION

We may use your information to:

  1. Process, confirm, pack, ship, and deliver your orders.

  2. Process payments, refunds, cancellations, and eligible return requests.

  3. Contact you regarding orders, delivery updates, and customer support.

  4. Respond to enquiries, complaints, feedback, and requests.

  5. Maintain and improve our website, products, services, and shopping experience.

  6. Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity.

  7. Maintain business, accounting, tax, and transaction records.

  8. Send promotional communications where permitted by law and, where required, with your consent.

  9. Comply with legal obligations and protect our lawful rights.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, and improve performance or marketing.

You can manage cookies through your browser settings and any consent controls we provide. Disabling certain cookies may affect some website features. Where required, we will seek consent before using non-essential cookies or tracking technologies.

WHEN WE SHARE YOUR INFORMATION

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Ecommerce and hosting providers: To operate and maintain our online store.

  • Payment providers: To process and verify transactions.

  • Shipping and logistics partners: To deliver orders and manage delivery-related issues.

  • Customer communication providers: To respond to enquiries and send service-related notifications.

  • Analytics, security, and marketing providers: Where used and permitted by applicable law.

  • Professional advisers and authorities: Where necessary for legal, regulatory, tax, security, or dispute-resolution purposes.

We do not sell your personal information to third parties for money. Service providers may process information on our behalf according to their applicable terms and privacy practices.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, dispute resolution, security, and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.

DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS AND CHOICES

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a privacy-related concern.

Some information may need to be retained to complete transactions, meet legal obligations, prevent fraud, or resolve disputes. We may need to verify your identity before acting on a request.

To submit a privacy request, contact us using the details below.

CHILDREN'S PRIVACY

Our website is not intended to be used by children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment services, social media platforms, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our business, website, technology, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.

CONTACT US

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, contact us:

Please include sufficient details about your request so we can assist you.

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