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  • Skincare Made Simple with Seqvens
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At Seqvens, we aim to deliver your skincare products safely and on time. Please read our shipping policy to understand how orders are processed, dispatched, and delivered.

1. Order Processing

  • Orders are generally processed and prepared for dispatch within 1 business day of being placed.

  • Orders placed on Sundays, public holidays, or during exceptional circumstances may require additional processing time.

  • Once your order is packed and ready for dispatch, it will be handed over to our shipping or courier partner.

  • Order processing and dispatch times may be affected by high order volumes, operational delays, or unforeseen circumstances.

2. Shipping and Delivery Timeline

  • Orders are generally dispatched on the next business day after the order is placed.

  • The expected delivery time is within 6 days from dispatch, depending on the delivery location and courier service.

  • Delivery timelines are estimates and are not guaranteed. Remote locations, public holidays, adverse weather, courier disruptions, or other unforeseen circumstances may cause delays.

  • We will make reasonable efforts to ensure your order reaches you within the estimated delivery period.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase. Any free-shipping offer will be subject to the terms specified at the time of the offer.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through your registered mobile number, email address, or another available communication channel.

You can use the tracking information provided to check the status of your shipment.

5. Incorrect Address or Contact Details

Customers are responsible for providing a complete and accurate shipping address, mobile number, and other required delivery information at checkout.

Seqvens cannot guarantee successful delivery if incorrect or incomplete details are provided. If you notice an error, contact our customer support as soon as possible. Address changes may not be possible once an order has been packed or dispatched.

6. Delivery Attempts and Undelivered Orders

Our courier partner may attempt delivery according to its standard procedures. Please ensure that someone is available to receive the shipment at the provided address.

If an order cannot be delivered because of an incorrect address, recipient unavailability, or other delivery-related issues, the courier may return the shipment to us. Any further action will be handled in accordance with our applicable policies and the circumstances of the shipment.

7. Damaged or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged product or a product different from the one you ordered, contact us within 2 days of delivery.

Please provide clear photographs or a video showing the issue and retain the product in its original condition, including the original box and packaging.

Approved claims will be handled according to our Return and Refund Policy. Where a return is approved, the company/brand will arrange the return pickup.

8. Delayed or Missing Shipments

If your order has not arrived within the expected delivery period, please contact our customer support with your order number. We will make reasonable efforts to check the shipment status with the courier partner and assist you.

9. Contact Us

If you have any questions about this Shipping Policy or Cancellation Policy, or need assistance with your order, please contact us:

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

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