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FAQ
Product
Below are some of our common questions about the product
Which skincare product is right for my skin?
Choose products according to your skin type and concerns. The Hydration Serum focuses on hydration; the Brightening Serum contains niacinamide and zinc PCA; the Texture Serum contains exfoliating acids; the Barrier Repair Cream contains ceramide NP; and the Sunscreen provides SPF 50 PA++++ protection.
Can I use Seqvens products every day?
Usage depends on the product and your skin's tolerance. Hydrating products and sunscreen can generally be used as directed on the label. Introduce exfoliating products gradually and follow their specific instructions.
Can I use multiple Seqvens products together?
Yes, some products can be combined in the same routine. Introduce new products one at a time, avoid overusing exfoliating ingredients, and discontinue use if irritation occurs.
How long will it take to see results?
Results vary depending on the product, skin type, consistency of use, and individual response. We cannot guarantee specific results or a particular timeline.
Should I do a patch test before using a product?
Yes. Apply a small amount to a limited area as directed and monitor for irritation before regular use. Avoid applying products to irritated or damaged skin.
Do I need sunscreen when using skincare serums?
Daily broad-spectrum sunscreen is recommended. It is particularly important when using exfoliating acids such as AHAs, which can increase sensitivity to sunlight.
Are Seqvens products suitable for sensitive skin?
Suitability varies by person and formulation. Review the ingredient list, patch-test first, and consult a dermatologist if you have sensitive skin or a known ingredient allergy.
Where can I find the ingredients and directions for use?
Visit the relevant product page on seqvens.com for its ingredient information and usage directions.
Order
Below are some common questions about orders
How can I place an order?
Browse our products at seqvens.com, select your preferred product, add it to your cart, and complete checkout with your delivery details.
How do I know if my order has been confirmed?
After placing your order, check for an order confirmation message or email. If you do not receive one, contact our support team.
Can I cancel my order?
Cancellation requests are accepted only before the order is dispatched. Contact us as soon as possible with your order details.
Can I change my shipping address after ordering?
Contact our support team immediately. Address changes may be possible before dispatch but cannot be guaranteed once an order has been processed or shipped.
What should I do if I receive the wrong or a damaged product?
Contact us within 2 days of delivery. Share your order number and clear photos or videos of the product and packaging so we can review your request.
How can I contact Seqvens about my order?
Call or WhatsApp us at +91 99567 04555 or email sales@seqvens.com.
Shipping & Delivery
Below are some common questions about shipping & delivery
How long does order processing take?
Orders are generally processed within 1 business day, subject to order verification and operational requirements.
How long does delivery take?
Delivery is estimated within 6 days from dispatch. Actual delivery times may vary depending on your location, courier availability, weather, and other unforeseen circumstances.
Will I receive tracking details?
If tracking is available for your shipment, we will share the tracking information once your order has been dispatched.
Do you deliver across India?
Delivery availability depends on the serviceability of your PIN code. Enter your delivery details during checkout to check availability.
What if my order is delayed?
If your order has not arrived within the estimated delivery window, contact us with your order number so we can help check its status.
What happens if I am unavailable when the courier arrives?
The courier may attempt redelivery or contact you, depending on its delivery procedures. Please ensure your phone number and address are correct.
Refund and Return
Below are some common questions about refunds and returns
Can I return a skincare product?
Products are generally non-returnable and non-refundable for reasons such as a change of mind. Exceptions may apply to products that arrive damaged or incorrect, subject to review of your claim.
How do I report a damaged or incorrect product?
Contact us within 2 days of delivery. Include your order number, clear photos or videos of the issue, and images of the original packaging. Keep the product and packaging until your request is reviewed.
What happens after my claim is approved?
Depending on the case, we will communicate the applicable resolution, which may include a replacement or refund. We may arrange a pickup where required.
How long does a refund take?
Once a refund is approved and processed, the time it takes to appear in your account depends on your payment provider or bank. We will share relevant updates when available.
Can I cancel an order and get a refund?
You may request cancellation before dispatch. If cancellation is accepted, any applicable refund will be processed according to the payment method and our cancellation policy.
Are opened or used skincare products eligible for return?
Opened or used skincare products are generally not eligible for return, except where an approved resolution is required for a damaged or incorrect item or applicable law requires otherwise.
How can I contact customer support about a refund?
Email sales@seqvens.com or Call/WhatsApp +91 99567 04555. Include your order number and relevant photos or videos.
