At Seqvens, we begin preparing orders shortly after they are placed. This policy explains when an order can be cancelled and how cancellation requests are handled.

1. Order Cancellation Before Dispatch

Customers may request cancellation before their order has been shipped or dispatched.

• If you wish to cancel your order, contact our customer support as soon as possible and provide your order number.

• Cancellation requests will be accepted only if the order has not yet been dispatched.

• Orders are generally packed and prepared for dispatch within 1 business day, so please submit your cancellation request promptly.

• A cancellation request is not confirmed until Seqvens confirms that the order has been successfully cancelled.

2. Orders That Have Already Been Shipped

Once an order has been shipped or handed over to the courier partner, it cannot be cancelled under this policy.

If you no longer wish to keep a delivered product, please refer to our Return and Refund Policy. As our products are generally non-returnable and non-refundable, returns or refunds are considered only in eligible cases, such as receiving a damaged product or an incorrect item, subject to the applicable policy.

3. Cancellation Confirmation

If your cancellation request is approved, we will notify you through an available communication channel, such as your registered email address or mobile number.

Please do not assume that an order has been cancelled until you receive confirmation from us.

4. Refunds for Cancelled Orders

If payment has already been collected for an order that is successfully cancelled, the eligible refund will be processed to the original payment method or through another appropriate method, as applicable.

The time taken for the refunded amount to appear in your account may depend on your payment provider, bank, or payment gateway.

For cash-on-delivery orders that are cancelled before dispatch, no payment refund is generally required because payment has not yet been collected.

5. Orders That Cannot Be Cancelled

Cancellation may not be possible if:

• The order has already been shipped or handed over to the courier partner.

• The order has progressed beyond the stage at which cancellation can be stopped.

• The shipment is already in transit.

In such cases, please contact our customer support for guidance.

6. Changes to an Order

If you need to change your shipping address, contact number, or other order details, contact us immediately after placing the order. We will try to assist, but changes cannot be guaranteed once the order has been packed or dispatched.

7. Contact Us

If you have any questions about this Shipping Policy or Cancellation Policy, or need assistance with your order, please contact us:

• Phone / WhatsApp: +91 99567 04555

• Email: sales@seqvens.com

• Website: https://seqvens.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.